Support Functions

Support activities can be split into downstream and upstream.

“UPSTREAM”: all the activities performed within the framework of the development of commercial policies, structures and services.

“DOWNSTREAM”: all the activities performed within the framework of the implementation of the service offer developed in the “upstream” phase of the process (the “UPSTREAM”/”DOWNSTREAM” separation makes it possible to underline the fact that the actors may differ depending on the phase of the process).

The function is based on a set of techniques and tools specific to support the upstream activities (policies, conception) and downstream activities (distribution, communication) of the compliance and administrative processes. It also requires to construct an overall knowledge of the logistics and transportation activities (legal, social, technical and technological constraints), of the logistics and transport markets (existing offers of products and/or services, pricing policies used, methods of distributing offers, corporate transport requirements, etc.). Finally, it calls for the development of systems and/or devices designed to help in driving and expanding support activities.

[GROUP 9] Compliance functions : regulations, standards and contracts

The compliance functions identify, assess, advise on, monitors and reports on the transport/logistics company’s compliance risk. In other words, those functions ensure that the transport/logistics company complies with all applicable laws, regulations, codes of conduct and standards of good practice.

Compliance jobs:

Quality manager /advisor
Security advisor
Custom agent / broker
Contract officer/contract and procurement agent

[GROUP 10] Other administrative functions (downstream and upstream)

This group gathers other occupations that support the daily activities of logistics and transport functions and are specific to transport and logistics activities.